About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

As a Support & Operations Engineer in Enterprise Service Operations (ESO), you will play a key role in monitoring all the applications systems and tasks and supervise the shift assigned to the operator through tools and provide first level support in case of any issues and proactively monitor the applications and systems to avoid critical impacts to the production. You will also escalate unresolved issues to respective support groups and ensure timely resolution.

Enterprise Service Operations (ESO) oversees the delivery of consistent, protected and reliable bank services, including visibility of the health, flow and stability of the bank’s critical operations and services, 24/7. Our core purpose is to ensure ANZ is resilient and well-placed to respond to disruptions when they occur.  

We operate within Group Technology and across the enterprise, to facilitate and lead ANZ’s unified Major Incident response, and maintain the bank’s overall state of readiness.

Key focus

IT Service Management – including

• Major Incident Management and Communications
• Event Management & Observability
• Disaster Recovery & Business Continuity, Crisis Management
• Change Management (Compliance and Red Team)
• Central Monitoring and Infrastructure Support for Domains

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time

Role Location: MDC 100 Bldg, Eastwood, Libis, Quezon City

Work Hours: 24x7 Shifting Schedules

What will your day look like?

As a Support & Operations Engineer, you will be responsible for, but not limited to:

• Batch monitoring using Control-M.
• Incident Management using Service Now.
• Data extraction using SQL queries.
• Stakeholder communication and SME Interaction
• Documentation on Confluence pages, Escalation Management

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven years of experience and working knowledge in SQL and Unix/Linux RDBMS
• Working knowledge of ETL Tool – Data Stage, Informatica.
• Solid understanding of incident management and the ITIL process.
• Previous and hands-on experience in application and/or production support roles.
• Familiarity with incident management tools such as ServiceNow or BMC Remedy.
• Experience with batch monitoring tools workflow management like Control-M, IBM Tivoli, or Autosys is highly beneficial.
• Preferred qualifications include ITIL V4, AWS certification, and proficiency in Python, Shell Scripting, or other scripting languages.
• Strong problem-solving and resolution skills.
• Excellent communication, writing, and presentation skills.
• Customer-focused with strong relationship management abilities.
• Capable of working independently as well as collaborating effectively with the application support and other teams
• Ability to work autonomously in a consumable format with supporting action plans

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 79946.

Posting will end on 7 Nov 2024