About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Trade Senior Specialist is responsible for ensuring that activities supporting superior relationship and trade transaction processing are provided to internal and external customers within suitable turnaround times and acceptable risk and compliance parameters. The incumbent will interact with both internal and external customers.

This senior relationship role will take the lead on execution of service delivery requirements for our Platinum Trade client relationships as well as transaction processing workflows across the Service team, ensuring document management controls & Trade 360 Queue oversight is well governed at all times. You will oversee support requirements of any bespoke or complex customer delivery requirements; and provision of assistance to wider Trade Operations team as required and directed by Line or Senior Management. You will also be a lead advisor across the Service team, expected to oversee any bespoke or complex customer delivery requirements. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: 240 St Georges Terrace, Perth WA 6000

Role Type: Permanent, Full-time (40 hours weekly)

What will your day look like?

As the Trade Senior Specialist you will:

• Develop and utilise MIS data to understand customer trends/ performance as well as supporting revenue generating opportunities

• Improvement of revenue generation via quality referrals to the Sales Team; Identification of cross-selling / and up-selling opportunities (e.g. Portal, financing and other trade products) gleaned through customer interaction and transactions processed

• Understanding & responding to customer trade requirements and proactively delivering solutions that meet and exceed customer expectations.

• Provide accurate service by complying with bank policies, procedures and regulatory requirements and adhering to loss control procedures.

• Effective queue management in Trade360 and timely and accurate handling of transactions between Spoke and GCC. Providing necessary information for processing and to ensure timely completion of transactions end-to-end.

• Contribute to creation of a high performance culture and a diverse and engaged team through effective collaboration

• Develop and maintain strong working relationships with other Spoke staff and Trade Operations counterparts, Trade Sales, Trade Product, Relationship Managers, Markets, Retail and other internal stakeholders.

• Ensuring that our customers Trade transactions are handled within the Bank’s Risk policies and parameters

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional knowledge of trade operational delivery requirements [transactional and accounting]. Sound knowledge of GCC and Spoke workflow & accountabilities including Trade360 & Transactive Trade (Trade Processing Platforms).

• Excellent understanding of Trade and Supply Chain products including International rules; including ICC Rules / Publications, 600 [UCP], 522 [URC], 525 [URR]

• Strong communication and interpersonal skills, has experience in leading both internal team and client meetings.

• Excellent stakeholder management skills

• Proven ability to implement growth opportunities for new and existing clients. Promoting these opportunities through relevant Sales lines, and includes analysing customer data to provide valuable insights and referrals.

• Exceptional customer service skills; ability to interpret & influence service expectations, and translate same in expected outcomes for the customer. Ability to confidently engage, including face to face, internal and external customers. Proactive inputs to new client onboarding and issue management

• Economic and Trade Sanctions - Compliance training and awareness of Trade Sanctions; including role specific and region specific content

 You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90334 .
 

Job Posting End Date

16/04/2025 , 11.59pm, (Melbourne Australia)