About Us

The ANZ Plus team is looking for people who are passionate about transformational change and doing great things for our customers, to help us redefine banking for the future. Join us as we reimagine services using the latest platforms and technology, to better support our customers’ financial wellbeing.

If you’d like to be part of something really different, then we’d love to hear from you.

About the Role

As a Systems Analyst in the Customer Engagement Technology stream, supporting Get Help for ANZ Plus, your team’s mission is to design and deliver a platform with multiple channels for Customers to make contact with our Financial Coaches and Fraud Agents so that they can get the help they need the way the want.

Our drive is for a digital first experience providing customers the ability to engage with us via the app using Chat, Digital Voice and Video.

We continue to innovate and improve on the customer and coach experience with the integration of AI capabilities.

It is an exciting and challenging place to be, as it will require programme wide co-ordination, a rapid focus on technical and business problem solving, and a team of can do people ready to go the extra mile to get the job done.

What will your day look like?

As a Systems/ Tech Analyst, you are accountable to:

• Validate requirements and priorities, ensuring alignment to value, uncover dependencies and validate boundaries and sequencing of User Stories
• Collaboration with architects, engineers, platform teams, and technology areas to help complete solution designs
• Collaborating with Product Owners and Engineers to translate business requirements into workable technology outcomes for the team
• Working with internal technology, security, and risk partners to ensure our solutions are secure and well-managed
• Ensuring that our delivery is managed within the broader technology platform release cycle, with clear articulation of release scope and impacts
• Leveraging tools for optimal collaboration and knowledge sharing
• Creating estimates and continuously reviewing demand within the team
• Identifying opportunities for continuous improvement and implementing solutions to perform more effective and efficient analysis
• Provide ongoing support for tech platforms as required e.g. problem / incident management
• Optimising workflow management to ensure traceability back to strategic alignment

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.

But back to some of the skills – 

• Work Force Management Experience
• Previous experience building or using Twilio
• Previous Contact Centre Experience
• Extensive experience working within cross-functional, agile or continuous delivery teams.
• Previous experience in a Technical Analyst role, e.g. System Analyst, Business Analyst, Data Analyst
• System knowledge to turn customer needs into business requirements and workable technology outcomes
• Experience in translating requirements into user stories and acceptance criteria
• Strong communication and presentation skills
• A desire to continuously learn new techniques and technologies, bringing innovative ideas into the team
• A broad understanding of how to apply New Ways of Working to the role
• An enthusiastic can-do attitude, and willingness to help the squad deliver

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 91043 .

Job Posting End Date

11/04/2025 , 11.59pm, (Melbourne Australia)