About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Junior Service Designer, you will be an integral part of a cross-functional team of squad members and business stakeholders, applying a human-centred Design approach. Your role will involve assisting in designing a range of seamless experiences across Retail and Group divisions, considering external and internal user touchpoints, partner and platform considerations, as well as regulatory and compliance requirements.

Please note: All applications require a submission of a condensed portfolio, showcasing key projects, with a file size not exceeding 5MB.

Role type: Permanent
Role Location: Docklands, Melbourne 
Work hours: Full-time
 

What will your day look like?

To start with, you will support other designers and team members on an initiative that will deliver a new service experience to third parties we work with, such as wealth managers, financial advisors and stockbrokers. You apply a growth mindset and willingness to be involved in research and design activities with users and internal stakeholders, where you may have to take on tasks around planning, presenting and collaborating, with supervision from senior designers in the team

This role will be part of the Strategic and Service Design function, supporting high-value initiatives and priorities of the Australia Retail division.

What will you bring?

To thrive and succeed in this role, you must possess the following skills, knowledge, and experience:
 

• 1-3 years of service design experience, encompassing both digital and non-digital domains.
• A background in collaborating with or working alongside design chapter/project leads and other design disciplines such as UX, UI, Business, or Organisation Design.
• Proficient in cross-functional environments, enjoying collaboration with various stakeholders, including business leaders, change managers, product managers, data analysts, process engineers, and business architects.
• An interest in applying design throughout strategy, discovery, and delivery processes.
• Commercial and business acumen, with the ability to connect design and business outcomes, adopting a results-driven approach.
• Excellent communication skills and executive presence.
• Strong storytelling abilities, effectively delivering clear, concise, and articulate messages.
• Confidence in researching and mapping existing services with a customer lens, as well as identifying and ideating potential experience improvements with guidance.
• Ability to plan, run and synthesise customer findings of the proposed experience with guidance.
• Supporting teams in applying a design-led approach to solution development, fostering growth in others' skills and cultivating an energetic and vibrant team culture.
• A growth mindset, resilient nature, and the ability to cope with and provide guidance through change and uncertainty.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90836 .
 

Job Posting End Date

11/04/2025 , 11.59pm, (Melbourne Australia)