About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.  

About the Role

The Consumer Distribution teams are a key connection point for our customers. We create value for our customers and employees by having needs-based conversations to meet their needs and to provide an exceptional customer service.

The Branch Manager will lead a Branch Frontline team of 5-8 direct reports to provide value and service excellence to our customers and help drive the region’s revenue and growth. The Branch Manager will play a critical role in supporting and coaching a highly motivated team to build a customer centric culture.

Role Location: Gladstone Central Shopping Centre Shop 26, 57 Dawson Road, Gladstone QLD 4680 
Role Type: Permanent, Fulltime  (37.5hrs/week)

What will your day look like?

As a Branch Manager, you will:  

• Achieve customer acquisition, service and retention for product lines and customer segments within your Branch.
• Demonstrate and embed a digital mindset to educate customers and bring them on a journey to interact with new and digital ways.
• Recruit, develop and retain an engaged and skilled workforce, supported by quality development planning and effective FTE management.
• Lead, train, coach and motivate the Branch frontline team to support a culture of customer centricity, credit quality, processing efficiencies and high performance-edge.
• Design, implement and monitor an effective business plan agreed with the Regional Manager to grow and improve regional profitability.
• Instil an environment that proactively seeks effective and efficient improvement solutions to regional and financial issues and challenges.
• Manage the region to meet audit, quality and compliance objectives with corporate policies and procedures including employee compliance and data quality standards.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:   

• Leadership Experience in Branch environment 
• Demonstrated experience with exceptional customer service delivery through an operational function.
• Demonstrated experience in developing, leading and coaching a high-performance team.
• Experience in roles requiring growth and retention of a customer base.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you. 
  
 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 81666 .
 

Job Posting End Date

27/11/2024 , 11.59pm, (Melbourne Australia)