About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Content Operations Specialist, you will collaborate closely with content teams, product owners, analysts, developers, designers and senior managers to ensure the streamlined delivery of exceptional customer experiences. 

You champion digital transformation and are excited by it. With experience in content production, risk, governance or analysis, you’re a digital systems champion and born problem solver who is passionate about simplifying and automating the procedures that drive and deliver customer acquisition and engagement outcomes.

Role Location: 833 Collins Street, Docklands VIC 3008 
Role Type: Permanent
Work Schedule: Full Time

What will your day look like?

As a Content Operations Specialist, you are accountable for:

• Supporting the simplification of platforms and procedures

• Exploring improved adoption and compliance through automation

• Contributing to content workflow improvements and a multichannel publishing strategy

• Creating and updating documentation for governance and continuous improvement forums

• Compile data for periodic reporting

• Identifying content design, management and activation gaps and opportunities

• Maintaining and updating procedures and documentation

• Measuring and documenting effort, volumes, velocity and pain points

• Socialising change to teams and senior stakeholders

• Supporting change adoption and implementation

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission. Being an analyst, you will be working closely with everyone else in your squad as well as external teams at times.

• The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes

• Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change

• Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement

• Committed to your own and other’s growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow every day

• A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank

• Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 85749.
 

Job Posting End Date

08/04/2025 , 11.59pm, (Melbourne Australia)