About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As a Senior Business Consultant, you will:

• Provide outstanding levels of sales & service supporting customers via inbound calls with Business Banking, Merchant and Lending enquiries, whilst balancing team, customer, risk and performance outcomes.
• This role will work collaboratively with the Small Business & Deposit Customers Leadership team and within the Contact Centre teams.
• Improve business performance, compliance, brand perception and customer satisfaction through behavioural and skills coaching of Specialists within Contact Centre teams.
• Improve core capabilities of banking, process adherence, risk awareness and mitigation across all Contact Centre roles.
• Promote and support the implementation of effective use of procedures, processes, and systems. 
• Provide knowledge/expertise on initiatives being completed by the wider Business Banking area that improves customer experience.
• Actively contribute to activities and actions that drive positive team engagement and change culture.
• Promote risk awareness and management through compliance effectiveness and mitigation of risk and regulatory obligations. Role model a mature risk mindset.

Role Type: Permanent, Full-time
Role Location: 80 Ann Street, Brisbane QLD 4000
Note: 3 available opportunities

What will your day look like?

As a Senior Business Consultant role, you will have the opportunity to: 

• Ensure Conversation model is integrated into coaching practice to ensure seamless learning experience.
• Work in partnership with key business partners across the group to develop learning solutions. as required and to address specific capability gaps that are impacting business performance.
• Provide day-to-day support, direction and coaching to ensure Specialists are operating in line with business goals.
• Implement key learning initiatives (training, seminars, on-the-job coaching) as required to support the enablement of our people to achieve the strategies and financial goals.
• Proactively identify operational and risk areas of concern and consult and provide feedback
• Meet risk and compliance benchmarks
• Identify opportunities for business process and system improvement that focus on simplification and business performance.
• Coach Specialists to understand banking opportunities in calls to assist the business in meeting customer needs.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Tertiary qualifications in business, commerce, banking and/or finance (Desired).
• Coaching/Education Accreditation 
• Strong years’ experience in a banking service and/or coaching role.
• People Management and Coaching experience.
• Financial Services experience.
• Significant understanding of the full range of Suncorp customer segments, products, and complementary financial services.
• Proven experience in a customer focused environment.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 92101.

Job Posting End Date

17/04/2025 , 11.59pm, (Melbourne Australia)