About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you’ll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.  

About the Role

The role of the Lending Officer – Self Employed is to validate and assess risk through Home Lending Applications that have been prepared by Mortgage Brokers and Direct customers. You are expected to decision applications based on the Bank’s current risk appetite in adherence with organisational policies. This role assesses more complex deals including self-employed applications.

You will actively contribute to the delivery of the Home Lending Assessment service levels through completion of agreed deliverables with the Team Leader.

Role Location: 80 Ann Street, Brisbane QLD 4000; open to locations in New South Wales and Victoria

Role Type: Permanent, Full Time 

Note: multiple opportunities available

What will your day look like?

As a Lending Officer – Self Employed, you will achieve measurable performance benchmarks as set by the Home Lending Assessment Department in relation to: 

• Customer Service: Deliver high quality service for both internal and external stakeholders. Assess more complex lending applications including self employed.
• Operational Efficiency: Meet the agreed daily deliverables by planning the work day with your leader.  Adhere to process changes and responsible lending practices.
• Quality Assurance: Must always meet the Credit Review compliance benchmark of 95% compliance as prescribed by the Bank’s Risk department.
• First Time Execution: Minimise reworks through the quality of data entry being of a high standard, reducing potential error rate.
• Risk Culture: Contribute to the improvement of risk culture through successful completion of risk activities such as, but not limited to, Computer Based Training, Data Quality and logging of incidents.
• People:  inspire team members by fostering a learning and development culture, value diversity and inclusiveness and invest in people’s wellbeing. Contribute positively to department activities and events.
• Knowledge share: create meaningful partnerships and knowledge/resource sharing to achieve the best solution and deliver results for our customers and for the Bank.

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

•  Demonstrated Banking or Lending experience (preferred)
• Customer Service skills (Face to Face or Call Centre, mandatory)
• Ability to work under pressure with tight deadlines (Desirable) 
• Demonstrated ability to plan and prioritise, together with a high level of attention to detail 
• Strong interpersonal skills and a demonstrated ability to effectively resolve conflict.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 82819 .
 

Job Posting End Date

21/01/2025 , 11.59pm, (Melbourne Australia)