About Us

 At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

This role is a part of the Enterprise Service Management (ESM) domain at the ‘Technical Command Centre’, Bengaluru, which delivers full end-to-end world class ‘Application Support’ to all our global Institutional, Corporate and Commercial and Retail domains across the Globe, at 39 countries where ANZ operates. It incorporates capabilities across multiple technologies vis-à-vis database management, data warehousing, cloud infrastructure, network securities and live online reporting like Service Now. The domain plays a pivotal role in the stability of the Enterprise Service Operations.

The ‘Application Support Engineer’ will be a vital part of one of the prime Squads in the DATA and will play a pivotal role in Enterprise Service Operations.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:Permanent
Role Location:Bengaluru
Work Hours:Three (03) Shifts, including Weekends, Rotational basis

What will your day look like?

A typical day at office in the life of an ‘Application Support Engineer’ would be involved in Batch Monitoring, Data Extraction using SQL Queries, Ticket & Incident Management using Service Now, Stake Holder Communication, Documentation on Confluence Pages, SME Interactions, Escalation Management. 

Immense learning in terms of both Technical and Soft Skills is the best of the role which gives you hands-on exposure and opportunity to work with some of the latest technologies in the industry.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•  
• Experience & working knowledge in SQL, Unix/Linux & RDBMS.
• Incident management tool – Service now, BMC Remedy if any.
• Batch Monitoring tool – Control-M
• Working knowledge of ETL tool – Informatica
• Good technical knowledge on application/production environment.
• Problem solving / resolving skills.
• Good communication and writing skills.
• Any scripting knowledge Shell scripting or python will be advantage
• Knowledge of Incident management and ITIL process.
• Working experience in application / production support roles for at least 02 years

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number [[85642]].

Job Posting End Date

24/01/2025 , 11.59pm, (Melbourne Australia)