About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

This role is primarily responsible for cross border, international payments investigation and reconciliation while ensuring that regulatory and bank requirements are met. The individual has to deliver positive customer experience within agreed timeframes i.e. Service Level Agreements (SLAs). The position is required to supervise operations in supporting the investigation and reconciliation in relation to Inward Remittance, Outward Remittance and Nostro breaks. Close lliaison with peers group and stakeholders to reduce unreconciled / unidentified items; strictly follow the agreed reporting procedures on those exceptions.

What will your day look like?

• Provide a high level of customer service to the internal and external customers, ensuring satisfaction
• Provide accurate and up to date information on all enquiries
• Provide any written concerns from customers to manager  - escalation of stakeholders' concerns appropriately
• Ensure all customer correspondence is clear and concise    
• Consistently meet targets in terms of quality and accuracy to ensure that requests/transactions are actioned within SLAs
• Good knowledge of systems and application 
• Investigate & reconcile PCO Australia payments
• Accountability for Risk and Compliance
• Take initiative to identify potential process or services improvements, and present to senior leadership with the solutions and the benefits   
• Experience on SWIFT (ISO 150522 / 20022) and payments platform is a must with minimun 4 years of experience. 
• Hands on experience in PEGA PRS, TLM, Payplus, GPP, HOGAN, AMH and Systematics applications is a must.
• Experience in handling SWIFT enquiries and non-value messages, payment modes and NZD clearing services preferred. 
• Develop good working relationships with all stakeholders 
• Be a team leader , proactively participate in meetings and take active part in team activities  

What will you bring?

• Minimum of 3 years banking experience in reconciliation & investigations in relation to Cross Border Payments, RTGS, PEGA PRS Workflow and TLM is required. Experience in handling SWIFT enquiries and non value messages, payment modes and NZD clearing services preferred. 
• Good Communication skills and AOM knowledge is preferred to support TL/Manager with AOM variance/ Load meetings
• Ability to work under pressure and meet cut-offs and good managerial skills to lead team members effectively to achieve the corporate goal     
• Desire education/graduate in finance Form 5 or Diploma in a related discipline 
• Computer knowledge and skills, and familiarity with applications, MS Office suite

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90872.

Job Posting End Date

08/04/2025 , 11.59pm, (Melbourne Australia)