About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers

About the Role

The Operations Manager will support the daily operations of Private Banking team. The role will act as a single point of contact for team in Bangalore. Role will be responsible for managing Maintenance and Account Origination QA, risk acceptance, resource planning, training, and capability uplift. This will support the day-to-day leadership requirements of the team including, but not limited to, daily check ins, coaches, escalations, attending leadership meetings, stakeholder and project meetings, support to QA, forecasting.
This position is responsible for building and maintaining stakeholder relationships across the breadth of the ANZ Private Wealth business and delivering operational outcomes to support new and existing banking products. The role will require high levels of engagements with PB Servicing stakeholder to ensure the team is meeting all the requirement. 

What will your day look like?

• Manage within expense and FTE plans
• Increase team efficiency as measured in ATOM
• Minimise non-lending losses
• Improve relationships with Internal Stakeholders
• Perform against Service Level Agreement (SLA) standards
• Perform against agreed Client Impacting error rates
• Perform against agreed internal & external Quality Control standards
• Ensure that proper records are maintained for compliance/audit purposes.
• Ensure detailed process maps for all key end to end processes are documented. 
• Ensure that an appropriate level of risk awareness is maintained within the business
• Improve engagement scores within business
• Develop ATOM / Operations Management capability within team

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Minimum 7 years’ experience in an operational environment within banking and financial services
• A working knowledge of relevant Acts, laws, regulations and accepted industry practices within the banking and mortgage industry  
• At least 3 years’ experience in management of direct and indirect reports in an operational environment and also handled high net worth client whose owns asset more than $3 million
• Demonstrated ability to work in a challenging and rapidly changing business environment
• High level capability to manage a broad range of Stakeholder relationships ranging from ANZ Private Wealth Associates (5.3) through to Directors (Group 3).
• Computer Literacy – MS Word, Excel, and PowerPoint

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 87343.

Job Posting End Date

07/04/2025 , 11.59pm, (Melbourne Australia)