About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Automation Centre team’s primary objective is to drive efficiencies across various Divisions including Commercial, Group Services, Institutional Operations, Customer Service Operations – AU and NZ and Support Functions at the Bengaluru Group Capability Centre (GCC) and collaborate with other functions in-countries on larger transformational initiatives of the bank. The team is focused on delivering value through application of AI, RPA, Process Modelling, Data Analytics and so on.

This role will be responsible to deliver value (efficiency) to the AU Commercial business by utilizing the most relevant methods from a basket of advanced tools and methodologies such as AI, RPA, Data Analytics, R programming etc

This role reports to Portfolio Lead and to work closely with ANZ Plus Customer Migration team to efficiency and value. While working on special initiatives this role would need to interact with various levels of leadership across geographies. This role requires the staff to be a strategic thinker with exposure on Agile/Project Management practices including stakeholder engagement, change management, reporting and governance.

Role Type: Permanent, Fulltime

Role Location: Bengaluru

Note: We have multiple openings for this position.

What will your day look like?

• Driving process improvement initiatives & identify opportunities using data

• Driving Automation project life cycle right from identifying impactful/feasible process candidates using technical understanding on RPA, AI, and Digitization technologies, Pre-Automation & Post-Automation VSMs preparations, contribute in standardizing the processes before BOT implementation, evaluating potential & actual efficiency impacts out of Automation implementations

• Solving business problems with utmost efficiency & effectiveness using strong analytical skills including – speed of converting input information to meaningful data, data analysis with latest analytical tools/ approaches, making effective decisions using critical thinking ability

• Continuously assess and understand the operational requirements to improve operational performance and business processes.

• Manage the portfolio of business improvement projects and ensure benefits delivery and execution of these projects with desired quality, on time, and within budget.

• Work on conceptualizing, designing and preparing impactful business PowerPoint presentations for senior Leadership.

• Understand the business requirements from top management and work collaboratively with relevant stakeholders to collect inputs and convert those into powerful presentations (ppts) with speed

• Good facilitator to upskill staff through technical training sessions including topics on Agile, Lean, Problem-Solving techniques etc.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Overall 10+ years of banking experience and 6+ years ‘of experience in driving process improvement initiatives

• Strong written and verbal communication skills as well as solid presentation skills, Proficiency in Confluence& Jira documentation/project tracking

• Experience in automations and programming will be added advantage

• Signavio Process Mapping Knowledge

• Demonstrated analytical, process-oriented and data driven mind-set.

• Team player – Experience in working with large groups

• Exposure to work with onshore teams

• Desired Lean/Six sigma/Agile certification

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. 

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 91364.

Your Career at ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

11/04/2025 , 11.59pm, (Melbourne Australia)