About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

In this Employee Journey Expert role, you will become a valued member of the Diversity and Inclusion team which covers the portfolios of Diversity & Inclusion and Flexible Working.  

In 2025, a key focus of this role will be on leading our approach to flexible and hybrid working, identifying opportunities to improve employee experience and optimise ways of working.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Open to multiple locations, Australia and New Zealand
Work Hours: Full time, 40 hrs/week

What will your day look like?

As an Employee Journey Expert – Flexibility & Inclusion, you are accountable for:

Planning and Prioritisation

• Working with your team and leader to prioritise and plan the work using ANZ agile methodology, to continuously review and refine the ‘backlog’, retaining visibility of delivery focus areas and interdependencies, to maximise the value being delivered each sprint, balancing the employee experience, quality and risk.

• Assuring the integrity of initiatives while balancing the business’s capacity to absorb change.

Stakeholder Engagement and Communication

• Driving high quality outcomes and alignment across multi-disciplinary business stakeholders within ANZ (e.g. Technology, Operations, Finance, Property, Talent and Culture, Risk and Strategic Communications).

• Establish and leverage internal and external networks and relationships to assist in progressing ANZ’s Diversity & Inclusion agenda.

• Develop and implement communications strategies and plans to support change initiatives.

• Prepare and deliver stakeholder briefing materials for a range of audiences, including senior business leaders.

Employee Experience and Data Driven Insights

• Understanding business and people processes to continuously improve, simplify and deliver a better employee experience across portfolios of Diversity & Inclusion and Flexible Working.

• Engaging with broad employee groups and leveraging available data to develop insights into employee needs and behaviours, ensuring they are represented in the design of solutions.

• Support your leader to communicate emerging work, ideas and initiatives not aligned with your team’s mission but worthy of prioritisation at the C&TD function or T&C division level.

• Develop and/or optimise solutions to drive simple employee experiences, aligning with other functions and divisions on the end-to-end employee journey.

• Follow through to ensure employee experience changes are embedded, reviewed and continuously iterated and improved – the work does not stop at implementation

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Skilled in consulting, influencing stakeholders, and building strategic alliances

• Expertise in aligning HR goals with strategic initiatives

• Proficient in managing complex projects and driving change.

• Resilient, fast paced with a strong growth mindset

• Proactive and delivery focused, with a strong sense of accountability and quality of customer service; able to make sound and timely decisions.

• Ability to make informed decisions based on data analysis

• Skilled in designing user-centric solutions, with a strong focuse on optimising processes and driving continuous improvement. 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90769 .
 

Job Posting End Date

07/04/2025 , 11.59pm, (Melbourne Australia)