Applicant and candidate privacy statement

This applicant and candidate privacy statement (Privacy Statement) explains the approach adopted by:

  • Australian and New Zealand Banking Group Ltd, ABN 11 005 357 522, of Level 9, 833 Collins Street, Docklands, Victoria, Australia 3088 (ANZ);
  • each of its wholly-owned Australian-based subsidiaries (our Australian Subsidiaries);
  • the following overseas related entities that conduct operational and technology support service functions on our behalf, including:

           ANZ Support Services India Private Limited (India)

           ANZ Operations and Technology Private Limited (India)

           ANZ Global Services and Operations (Manila), Inc. (The Philippines)

           ANZ Pacific Operations Limited (Fiji); and

           any external third parties that support processes involving the collection and handling of your personal information.

In Australia, ANZ and our Australian Subsidiaries (‘we’, ‘us’) are bound by the Privacy Act and the 13 Australian Privacy Principles (APPs). This legislation regulates how we collect and use any personal information you provide about yourself and your referees.  Personal information is information or an opinion about you, or information that can be used to identify who you are.

If the information you provide is directly related to your current or former employment with us, in Australia we are exempt from the Privacy Act, but we will always maintain our commitment to protecting your privacy.

ANZ and your privacy

Our careers website is maintained under an agreement between ANZ and an external service provider.  The website facilitates our candidate application process by collecting and passing the information you provide through this website to us and external third parties who assist in the evaluation of candidates.

What personal information do we collect and hold?

We will collect and hold the following types of information about you:

  • information to identify you such as your full name, title, date of birth and nationality;
  • your contact details including telephone number(s), postal and email addresses;
  • your resume, work history and references from your previous employer(s);
  • information about your current level of remuneration, including any benefit entitlements;
  • details of your professional activities and interests;
  • details of your education, qualifications and references from your institutions of study;
  • your interests and extra-curricular activities;
  • information from any interviews, tests or assessments;
  • information you have publicly shared on professional networks (such as LinkedIn) or other social media which may be accessed by prospective employers in accordance with applicable privacy laws; and
  • other information needed to evaluate your suitability for a position including information which you provide through this website.

We may also collect and hold information of a more sensitive nature (sensitive information) such as:

  • information about your cultural or ethnic origin (optional) to monitor our compliance with equal opportunities legislation;
  • information concerning your health and medical conditions (for example, where required to make reasonable adjustments to your working conditions or environment); and
  • information about criminal convictions (for example, where this is necessary for due diligence purposes, compliance with our regulatory obligations or employment law).

We may also collect and administer information about you where we are required or authorised by law to do so.

How we collect your personal information

We collect your personal information in several ways, for example:

  • when you provide your personal information via application forms, resumes and covering letters, update your profile through this website, speak via telephone or use video recorded interviews;
  • from external third parties, for example your previous or current employers, to verify details about you and/or your application to work for us; and
  • in various other ways you interact with us during the recruitment process.

We also proactively look for great talent to become part of our team through referrals and by using career profiles and contact information on publicly available professional network websites like 'LinkedIn'.

How we use and hold your personal information

The purposes for which we will use the personal information we collect in connection with your application and your potential employment or other engagements with us include:

  • administering your job application, including assessing your suitability for the role, and where relevant, offering you a job with us;
  • ensuring compliance with our legal and regulatory obligations by carrying out due diligence checks on you, including checking references in relation to your education and your employment history.

We or authorised third parties may share your personal information to assess your suitability as an employee or contractor.

Where your personal information is shared with non-ANZ entities, we will seek to ensure that the information is held, used or disclosed consistently with the applicable privacy laws and codes.

We may hold your information to assess your potential suitability for future job opportunities with us. We may contact you from time to time about other job opportunities with us. You can advise us if you no longer wish to be contacted by emailing us at anzjoiners&movers@anz.com.

We may hold your personal information for use in connection with any concerns or grievances raised in the application or recruitment process.

Disclosure of your personal information

We may need to share your information, including information we receive through the recruitment process, with overseas organisations.  The most common reason for disclosure is because some of ANZ’s related entities are located overseas and are contracted to support operational teams on its behalf.  We only disclose your information to these overseas related entities when it is necessary for the services they provide to ANZ.  Services include but are not limited to:

  • managing the application and applicant's interaction with ANZ;
  • verifying an applicant’s background and/or qualification based on information supplied; and
  • assessing an applicant’s competency and/or interviewing an applicant.

These overseas related entities are in the following countries:

  • The Philippines
  • India
  • Fiji
  • New Zealand

We may also use other external overseas service providers to help with our recruitment or candidate sourcing.  For example, certain positions require psychometric assessment and we may use an external service provider to complete the task with your consent.  We use external service providers based in the USA, Asia, and Europe to help us manage your application and we will therefore need to send your information to an administrator with processing and/or data storage facilities in these locations.

The above is not a complete list of the countries to which your information may be disclosed when applying for a role. It may be necessary for us to disclose your information overseas and the countries to which we may disclose your information will depend on the circumstances but will still relate to the purpose of assessing your application.

When doing so we will comply with applicable data privacy requirements and take appropriate safeguards to ensure the security and integrity of your personal information. 

Taking care of your personal information

We store information in different ways, including in paper and electronic form.  The security of your personal information is important to us and we have measures in place to protect it from misuse and interference, loss, and from unauthorised access, modification or disclosure.

We safeguard your personal information by:

  • Implementing physical security – such as locks and security systems over our paper and electronic data stores and premises.
  • Maintaining computer and network security – including firewalls, identification codes and passwords to control access.
  • Maintaining and monitoring our online security systems – around the clock, all year round by our security operations team. 

How long do we store your personal information?

Your personal information will be deleted when it is no longer reasonably required for the purposes described above, or you withdraw your consent (where applicable), and we are not legally required or otherwise permitted to continue storing such information as per retention requirements of your location.

Correcting and accessing your personal information

You have a right to request access to the information we hold about you, to seek correction or deletion of your information, and to lodge a complaint if you have concerns about how we have managed your information. 

If you want to access the personal information we hold about you, contact us at anzjoiners&movers@anz.com.  We will try to deal with your request within 14 to 30 days.  If for any reason we cannot provide you with access, we will tell you why and attempt to find other ways to help you get access to this information.

We encourage you to help us keep your personal information accurate, complete and current by updating your profile via the 'applicant sign-in page'.

Contact us at anzjoiners&movers@anz.com if you think there is something wrong with the information we hold about you and we will try to correct it.  We will try and help where we can and if we cannot, we will let you know in writing.

If you have any questions or would like to exercise any rights under applicable privacy laws in the countries in which we operate, please contact us using the following email address:  anzjoiners&movers@anz.com

Who to contact if you have a complaint

If you believe your privacy has been compromised or we've breached the Privacy Act and you would like to make a complaint, you can contact us at anzjoiners&movers@anz.com.  We will do our best to resolve any issue you may have.

For us to assist you, we may need to verify your identity and obtain details of your complaint from you.

We will do our utmost to:

  • Resolve your complaint on the spot, if possible.
  • Resolve your complaint within 5 working days. If this is not possible, we will confirm the outcome with you in writing. We will aim to resolve your complaint within 30 days. If we cannot meet these timeframes, we will explain why and provide an expected date for the outcome of your complaint. We will keep you informed of progress.
  • Investigate your complaint. Where necessary, we’ll consult with any relevant third parties about your complaint.
  • Decide about your complaint. We will write to you to explain our decision.

If you are not satisfied with our response, you may raise any concerns directly with the Office of the Australian Information Commissioner (OAIC). The OAIC acts as an impartial third party when investigating and resolving a complaint in relation to the handling of your personal information.

You can contact the OAIC on:

Phone:             1300 363 992

Email:              enquiries@oaic.gov.au

Website:           oaic.gov.au

Mail:                 Office of the Australian Information Commissioner

GPO Box 5218, Sydney, NSW 2001

Your personal information and privacy

This Privacy Statement applies to all applicants for an employment or contract position, referees, and potential candidates we have contacted.

By clicking 'Accept' on the Privacy Statement you provide consent for us to collect and use your personal information in accordance with the guidance provided in this Privacy Statement.

What if you do not want to provide us with your personal information?

You may choose not to provide your personal information to us by selecting 'Decline'. If we cannot obtain the personal information we need, we may be unable to progress or administer your application or contact you if a suitable opportunity is identified in the future.